Age Restriction Policy

Effective Date: August 2026

This Age Restriction & Safety Policy applies to visitors, users, and customers accessing or purchasing products from the Muoteaw website.

Muoteaw sells scented candles and related home fragrance products intended for general household use. These products are not generally age-restricted products. However, candles involve an open flame and should always be used responsibly and in accordance with applicable safety instructions.

1. Website Use and Age Requirements

Our website is intended for general audiences.

There is no general requirement that customers must be 18 years or older solely to browse our website or purchase our standard scented candle products, unless a different age requirement applies under applicable law.

Users must provide accurate information when creating an account, placing an order, or otherwise interacting with our website.

Where a person is not legally able to enter into a purchase agreement independently, a parent or legal guardian should assist with or complete the transaction.

2. Purchases by Minors

We encourage parents and legal guardians to supervise minors when they use online shopping websites or purchase products.

If a minor wishes to purchase a product through our website, the parent or legal guardian should review and authorize the purchase where required by applicable law.

The person who completes and authorizes the transaction is responsible for ensuring that the purchase and payment are properly authorized.

3. Age and Identity Information

We do not routinely require customers to provide proof of age for ordinary scented candle purchases.

However, we may request additional information where reasonably necessary to:

• Verify an order

• Confirm transaction information

• Prevent fraud or unauthorized activity

• Comply with applicable legal requirements

• Protect the security of our website and customers

If the information provided during an order appears to be inaccurate or misleading, we may take appropriate action in accordance with our Terms & Conditions and applicable law.

4. Candle Safety and Children

Scented candles contain an open flame when lit and should be treated as a potential fire hazard.

For households with children, we strongly recommend:

• Keep candles and matches or lighters out of the reach of children.

• Never allow children to light or handle a burning candle without appropriate adult supervision.

• Never leave a burning candle unattended.

• Keep candles away from curtains, paper, bedding, furniture, and other flammable materials.

• Place candles on a stable, heat-resistant, and level surface.

• Keep burning candles away from pets and areas where they may be accidentally knocked over.

• Follow all safety instructions and warnings provided with the product.

• Extinguish candles completely before leaving the area or going to sleep.

Parents and guardians should determine appropriate supervision based on the child's age, maturity, and circumstances.

5. Safe Product Use

Customers should read and follow the product-specific safety instructions and warnings provided on the product packaging or accompanying materials before using a scented candle.

Muoteaw recommends using candles only for their intended purpose and in accordance with the manufacturer's safety instructions.

Do not leave a burning candle unattended or use a candle in circumstances where it could create an unreasonable risk of fire or injury.

6. User Responsibility

Customers are responsible for using products safely and following applicable product instructions.

Muoteaw is not responsible for damage or injury resulting from misuse, failure to follow safety instructions, improper handling, or use contrary to the intended purpose, except where liability cannot lawfully be excluded or limited under applicable Australian law.

Nothing in this policy excludes, restricts, or modifies any consumer rights or remedies that cannot legally be excluded under the Australian Consumer Law.

7. Policy Updates

We may update this Age Restriction & Safety Policy from time to time to reflect changes to our products, safety information, business practices, or applicable laws and regulations.

Any updated version will be published on this page with a revised Effective Date.

We encourage customers to review this policy periodically and before using our products.

8. Contact Us

If you have any questions regarding this Age Restriction & Safety Policy, product safety, or the use of our scented candles, please contact us:

Muoteaw

Email: [email protected]

Phone: +61 409 092 943

Business Address:
5 Begonia Place
Orange, New South Wales 2800
Australia

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday & Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.