Privacy Policy

Effective Date: August 2026

1. Introduction

Welcome to Muoteaw ("we," "our," or "us"). Muoteaw respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use our website, purchase our scented candles, create an account, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time to reflect changes in our business practices or applicable legal requirements.

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect information that is reasonably necessary for us to operate our business and provide our services.

Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Account login information

• Order and purchase information

• Customer service communications

• Information you provide when submitting an inquiry, request, or feedback

You may choose not to provide certain information. However, some information may be necessary to process an order, provide requested services, or respond to your inquiry.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type and information

• Operating system

• Pages and products viewed

• Date and time of website access

• Referring website or page

• Website interaction and usage information

This information may be used to maintain website security, understand website performance, and improve our services.

3. Cookies and Similar Technologies

Muoteaw may use cookies and similar technologies to support website functionality and provide a better online shopping experience.

Cookies may be used to:

• Remember preferences and settings

• Maintain shopping cart functionality

• Understand website traffic and usage

• Improve website performance

• Support website security

• Provide relevant website functionality

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of some website features.

4. How We Use Personal Information

We may collect and use personal information for purposes that are reasonably necessary for operating our business and providing our services, including to:

• Process and fulfill orders

• Arrange delivery and shipping

• Process payments and verify transactions

• Provide customer service and respond to inquiries

• Communicate with you regarding orders and services

• Manage customer accounts

• Improve our website, products, and services

• Maintain website security

• Detect, investigate, and prevent fraud or unauthorized activities

• Maintain business records

• Comply with applicable laws and legal obligations

• Send marketing communications where permitted and where you have provided consent or where otherwise permitted by applicable law

We will generally use personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect, unless otherwise permitted or required by law.

5. Disclosure of Personal Information

We do not sell or rent your personal information to third parties.

Where reasonably necessary to operate our business, we may disclose relevant personal information to service providers that assist us with services such as:

• Payment processing

• Shipping and delivery

• Website hosting and technical services

• Website analytics

• Customer support

• Information technology and security services

These service providers may receive only the information reasonably necessary to provide their services.

We may also disclose personal information where required or authorized by law, court order, regulatory requirements, or where reasonably necessary to protect our legal rights, property, customers, or website security.

6. Overseas Disclosure

Some third-party service providers we use may be located outside Australia or may process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to handle that information in accordance with applicable Australian privacy requirements and will consider the privacy and security practices of relevant service providers.

7. Payment Information

Payments made through our website may be processed by secure third-party payment service providers.

We do not generally store complete payment card details on our own servers. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

Security measures may include appropriate technical, administrative, and organizational safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We encourage customers to take appropriate precautions when using the internet and protecting account credentials.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide products and services

• Process and maintain transaction records

• Provide customer support

• Meet legal, accounting, and regulatory requirements

• Resolve disputes

• Prevent fraud and protect our legitimate business interests

• Enforce applicable agreements and policies

When personal information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it, where appropriate and permitted by law.

10. Access and Correction

Under applicable Australian privacy laws, you may have the right to request access to personal information we hold about you and request correction of information that is inaccurate, incomplete, or out of date.

If you would like to access or correct your personal information, please contact us using the contact details provided below.

We will handle your request in accordance with applicable privacy requirements.

11. Privacy Complaints

If you believe that we have handled your personal information in a way that does not comply with applicable privacy requirements, you may contact us and provide details of your concern.

We will review and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

12. Marketing Communications

Where permitted by applicable law, we may send promotional emails or other marketing communications about our products, offers, or services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending important transactional or service-related communications, such as order confirmations, shipping updates, or information relating to your purchases.

13. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third-party websites operate independently from Muoteaw and may have their own privacy policies and terms. We are not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

14. Children's Privacy

Our website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children where doing so would be contrary to applicable law. If we become aware that we have collected personal information from a child in circumstances where it should not have been collected, we will take reasonable steps to address and delete the information where appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, website services, privacy practices, or applicable laws and regulations.

When changes are made, the updated Privacy Policy will be posted on this page together with a revised effective date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the personal information we hold about you, please contact us:

Muoteaw

Email: [email protected]

Phone: +61 409 092 943

Business Address:
5 Begonia Place
Orange, New South Wales 2800
Australia

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday & Sunday: Closed

We will make reasonable efforts to respond to privacy-related inquiries and requests within an appropriate timeframe.