Get in Touch

Thank you for visiting Muoteaw. We value our customers and are committed to providing clear, helpful, and professional customer support.

If you have questions about our scented candles, orders, shipping, returns, payments, or other matters related to our store, please feel free to contact us using the information below.

Customer Support

Email: [email protected]

Phone: +61 409 092 943

Business Address

Muoteaw
5 Begonia Place
Orange, New South Wales 2800
Australia

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (AEST)

Saturday & Sunday: Closed

Response Time

Our customer support team aims to respond to email inquiries within 1–2 business days.

During weekends, public holidays, or periods of increased inquiry volume, responses may take slightly longer. We appreciate your patience and will make reasonable efforts to respond as soon as possible.

Before Contacting Us

To help us understand and resolve your inquiry efficiently, please include the following information when applicable:

• Full Name

• Order Number

• Email Address Used for the Order

• Description of Your Question or Issue

• Relevant Photos or Supporting Information, if applicable

For product-related questions, please include the product name or relevant order details whenever possible.

We appreciate your interest in Muoteaw and look forward to assisting you.